(formerly known as Customer Transaction Agreement)

PLEASE READ THESE TRANSACTION DISCLOSURES CAREFULLY. INVESTING IN DIGITAL ASSETS INVOLVES SIGNIFICANT FINANCIAL RISK INCLUDING BUT NOT LIMITED TO TOTAL LOSS. THIS CUSTOMER TRANSACTION DISCLOSURE BETWEEN BITCOINIRA, ITS AFFIILIATES AND YOU THE ACCOUNT OWNER AS DEFINED BELOW IS A BINDING AGREEMENT. BY ACCESSING THE PLATFORM, YOU AGREE TO BE BOUND BY THE CUSTOMER TRANSACTION DISCLOSURES, TERMS OF USE, AND ANY AN ALL DISCLOSURES AND AGREEMENTS LISTED ON THE BITCOINIRA LEGAL INFORMATION PAGE.

BITCOINIRA IS A TECHNOLOGY PLATFORM THAT ACTS AS AN INTERFACE, ALLOWING ACCOUNT OWNERS TO SELF DIRECT THEIR INVESTMENTS WITH AUTOMATED TOOLS AND TECHNOLOGY TO ACCESS A THIRD-PARTY IRA CUSTODIAN AND FINANCIAL SERVICES RELATED TO DIGITAL ASSETS. IT ENABLES USERS TO DIRECTLY INTERACT WITH THESE THIRD PARTIES FOR SELF-DIRECTED TRANSACTIONS INVOLVING DIGITAL ASSETS.

1. DEFINITIONS

• Account Owner: The individual or entity who has successfully opened a BitcoinIRA account and is responsible for all transactions and activities associated with that account.
• IRA Custodian: The licensed third-party entity responsible for the custody of digital assets within the IRA account on behalf of customers.
• Liquidity Provider: A licensed third-party digital assets provider that facilitates efficient buying and selling of digital assets.
• Self-Trader™: A proprietary, user-friendly online tool provided by BitcoinIRA that allows Account Owners to execute buying and selling of digital assets through its liquidity provider, without the need for intermediary support.
• Total Purchase Price: Is the total price a client pays when they place a trade on the BitcoinIRA platform inclusive of any and all trading fees.
• Wallet Provider: A licensed third-party provider of digital asset storage including cryptocurrencies and tokenized assets.

2. PURCHASE AND SALE OF DIGITAL ASSETS

Account Owners can independently purchase and sell digital assets using the Self-Trader™ platform at its own direction. This tool provides the ability to buy and sell digital assets through its Liquidity Provider, Account Owners can make their own investment decisions.

• Purchases: When buying digital assets, Account Owners can view live pricing and initiate transactions instantly. Live prices may vary depending on the exchange or data provider and may reflect a low, mid and high market price. Once a purchase order is placed, the system will lock in the available price and execute the trade via the Liquidity Provider when funds are confirmed. The acquired assets are then secured and stored by the Wallet Provider and custodied by the IRA Custodian.
• Sales: When selling digital assets, the Self-Trader™ platform allows Account Owners to select the asset they wish to sell, review the price offered, and finalize the sale. Proceeds from the sale are converted to U.S. dollars and deposited into the Account Owner’s account, minus applicable fees.
• Market Rates: BitcoinIRA and related third-party providers do not guarantee specific rates compared to other exchanges and cannot guarantee the most favorable pricing compared to other exchanges or platforms. Additionally, BitcoinIRA and the Custodian cannot be responsible for market price fluctuations during processing times.
• Market Volatility and Execution Risk: Digital asset values can change significantly between order initiation and confirmation. Execution is subject to market conditions, and price differences may occur, particularly during volatile periods. BitcoinIRA nor the related third-party providers guarantee specific pricing. Account Owners are advised that there is a risk of substantial price difference at the time of sale or purchase. Account Owner acknowledges and accepts that:

• • Digital assets are speculative and may result in total loss of value.
  • BitcoinIRA is not a fiduciary and does not provide tax, investment, or legal advice
  • Market conditions may lead to price volatility or illiquidity, and BitcoinIRA is not liable for any resulting losses.
• Platform Liability: While BitcoinIRA and the related third-party providers strive to facilitate prompt and accurate transactions, they are not liable for any delays or transaction failures caused by downtime due to system maintenance, internet disruptions, network congestion, cyber attacks, and/or other factors beyond our control. BitcoinIRA, its affiliates, and third-party service providers shall not be held liable for:
  • Financial losses resulting from system downtime, maintenance, network congestion, cyber attacks, or third-party service interruptions.
  • Errors or inaccuracies in data or pricing provided by third-party vendors.
  • Failures or delays caused by external factors, including but not limited to internet outages, regulatory changes, or cyberattacks.
  • Broken trades or trades that are not executed.
• Transaction Confirmation: Transactions are considered final upon confirmation, and Account Owners are responsible for ensuring all transaction details are correct. The timing of confirmations may vary depending on network conditions, and Account Owners should account for this variability when making time-sensitive trades.
• Dust: Cryptocurrency transactions and holdings occasionally result in residual, negligible amounts of cryptocurrency referred to as “dust.” Dust is defined as a very small amount of cryptocurrency, typically resulting from trade rounding or transaction fees. For purposes of this disclosure, any cryptocurrency amount with a total value of $20 USD or less may be classified as dust, this dollar amount may be subject to change. To streamline account management and ensure operational efficiency, the custodian reserves the right, in its sole discretion, to manage crypto dust as follows:

• • Liquidation of Dust: Dust holdings may be liquidated and converted into your existing cash balance. This liquidation will reflect in your account as an updated cash balance.
  • Retention as a Fee: Alternatively, the IRA Custodian may retain dust as part of its operational fees. In such cases, the amount retained will not exceed the equivalent value of $20 USD.

3. DIGITAL GOLD

Account Owners can purchase shares in physical gold through the platform, providing exposure to gold’s value without the need to store physical bullion. Digital Gold purchases operate in the same manner as digital assets, using the Self-Trader™ platform to view live pricing, place orders, and manage transactions. Investing in digital gold may involve specific fees, such as separate custodial and transaction fees. It’s important to review the Fee Schedule on the BitcoinIRA website to understand all associated costs.

4. TRANSACTION FEES

All fees are detailed in the Fee Schedule, which is readily accessible on our website. It is essential for Account Owners to review and understand these fees prior to initiating any transactions. While we continuously monitor and adjust our fees, Account Owners should remain aware that fees may fluctuate based on market conditions. At BitcoinIRA, we are committed to maintaining a transparent and straightforward fee structure, which includes the fees described in the Fee Disclosure.

• Pricing: The Total Purchase Price includes all trading fees as well as all applicable liquidity provider fees, such as exchange fees, spreads, commissions, rebates, taxes, and any third-party or market-related charges. Prices are not locked until confirmation and may fluctuate due to market conditions
• Price Variability: Market prices are not guaranteed by BitcoinIRA, and BitcoinIRA and the IRA Custodian are not liable for variations in pricing compared to other exchanges. 

5. LIQUIDITY PROVIDER SPREAD

When purchasing or selling digital assets on the BitcoinIRA Platform, the price you receive may include a spread by the Liquidity Provider. The spread is the difference between the bid (sell) price and the ask (buy) price of a digital asset and represents the cost associated with executing trades on the market.

The price received when buying or selling digital assets may include a spread, reflecting the cost of executing trades. The spread can impact transaction costs, especially during market volatility or low liquidity. It should be noted that some Liquidity Providers incorporate spread within the Market Price. The spread may include but not limited to liquidity provider fees, such as exchange fees, commissions, rebates, taxes, and any third-party or market-related charges. A portion of the spread may be given back to BitcoinIRA as an incentive payment, as described in the Fee Disclosures. 

6. FORK, AIRDROP, AND TOKEN SUPPORT

All “airdrops” and “forks” will be managed by the Custodian in accordance with its current policies and procedures, which can be reviewed in detail [insert reference or link to policies]. The Custodian is not obligated to support any airdrops or forks or to process them in any specific manner. In cases where support is offered, processing times may vary, and customers may be required to transfer assets to third-party wallets to access new tokens. BitcoinIRA assumes no liability for losses or delays arising from unsupported forks or airdrops. The Custodian does not own or control the software protocols that govern Digital Currencies. These protocols are subject to changes, including updates to protocol rules (known as “forks”), which may impact the value, functionality, or identity of the Digital Asset.

If the Custodian decides not to support a forked protocol, the affected Digital Assets may remain inaccessible through the Custodian’s platform, but users may have the option to withdraw them to a third-party wallet, subject to applicable policies. In the event of a fork, the Custodian may temporarily suspend transactions involving the affected Digital Asset to assess the impact and determine the appropriate course of action.

The Custodian does not guarantee advance notice of suspensions or its decisions regarding forks or airdrops, but reasonable efforts will be made to inform users when possible. The Custodian assumes no liability for any loss or impact arising from forks, unsupported protocols, or temporary suspensions of affected Digital Assets.

Any limitations in handling airdrops or forks, including those related to reliance on external service providers or technical constraints, are outlined in the Custodian’s policies. Users are encouraged to review these policies to understand the implications of forks and airdrops on their Digital Assets.

7. DIGITAL ASSET AVAILABILITY

The availability of a Digital Asset for purchase on the platform does not guarantee its continued availability for trading. A Digital Asset initially offered for purchase may become unavailable for trading over time due to various factors, including regulatory changes, market conditions, operational requirements, or third-party dependencies.

Regulatory updates at local, national, or international levels may require restrictions on the trading of certain Digital Assets. Market conditions, such as high volatility or liquidity issues, may also impact the ability to trade an asset. Operational challenges, such as system upgrades or infrastructure limitations, may result in temporary or permanent suspensions. Additionally, reliance on third-party providers, such as blockchain operators or liquidity providers, can influence the platform’s ability to support transactions for specific Digital Assets.

BitcoinIRA reserves the right to suspend or terminate account activities without prior notice if required by applicable laws or regulatory authorities. Customers assume all risks associated with regulatory changes, including potential restrictions or prohibitions on holding digital assets.

If trading for a Digital Asset is limited, suspended, or discontinued, Account Owners will retain ownership of the asset in their accounts. However, they may be unable to perform certain actions, such as buying, selling or transferring the asset. In some cases, options to withdraw the asset to an external wallet may be made available. It is important to note that under certain circumstances, the value of a Digital Asset could be significantly reduced or even reduced to zero, making it illiquid or worthless.

BitcoinIRA and related third-party providers are not responsible for any loss or inconvenience resulting from changes to the trading status of a Digital Asset. Account Owners should consider these potential risks when holding Digital Assets as part of their investment strategy.

8. DELIVERY, STORAGE, AND SECURITY

BitcoinIRA and the IRA Custodian work with trusted, secure Wallet Providers to store purchased digital assets, ensuring they are safeguarded in line with industry-leading security standards. BitcoinIRA does not provide insurance coverage for digital assets. Account Owners should independently verify whether custodial funds are insured and understand the risks associated.

BitcoinIRA and the IRA Custodian cannot be held liable for unauthorized access or asset security beyond the measures provided by the Wallet Provider. BitcoinIRA is not liable for losses due to:

• Security breaches or failures of third-party custodians or wallet providers.
• Unauthorized access resulting from customer negligence or insufficient security practices.
• Actions or omissions by third- party providers that impact asset custody or transaction processing.

Account Owners are responsible for protecting the security of their BitcoinIRA login credentials. To enhance protection, Account Owners should follow best practices, including using strong, unique passwords, secure network connections, and enabling multi-factor authentication.

9. IMPORTANT CONSIDERATIONS

These considerations are designed to highlight critical aspects of digital asset management, including the irreversible nature of transactions, your responsibilities as an Account Owner, and the potential for updates to policies or fees.

• Irreversibility: Once a transaction (purchase or sale) is executed and confirmed, it cannot be reversed. Account Owners must carefully verify all transaction details before confirming to avoid accidental errors.
• Customer Responsibilities: Account Owners are responsible for understanding and reviewing the terms, fees, risks, and conditions associated with digital asset transactions. This ensures they are aware of any updates or changes that could affect their investment strategies. In addition, Account Owners are solely responsible for ensuring the accuracy of all account and transaction details. BitcoinIRA is not liable for losses caused by customer errors, including but not limited to incorrect transaction amounts or wallet addresses. This important information can be found in the Digital Asset Investment Disclosures section of our Legal Information page.
• Policy Updates: BitcoinIRA may update transaction policies, fees, or procedures as market conditions and regulatory requirements change. Any significant updates will be communicated to Account Owner through official channels, such as email or account notifications.
• Force Majeure: BitcoinIRA shall not be held liable for delays, interruptions, or failures in performance caused by events beyond its reasonable control, including but not limited to acts of God, cyberattacks, regulatory changes, or network disruptions.
• Dispute Resolution: All disputes arising out of platform transaction shall be resolved exclusively through binding arbitration, conducted in accordance with the rules of the American Arbitration Association in Las Vegas, Nevada. Customers waive the right to participate in jury trials or class-action lawsuits and agree to resolve disputes on an individual basis.

10. SUPPORT AND ASSISTANCE

We are committed to providing timely and effective support to ensure smooth transaction experiences. If Account Owners experience issues with purchasing or selling digital assets, or if they need clarification regarding fees or policies, they can contact BitcoinIRA ’s support team for assistance.

Customer Support is available at 877-936-7175 or via email at [email protected].